Last Updated: 11 October 2025
Thank you for choosing DGAP Brownie Delight! We take pride in delivering freshly baked brownies to your doorstep with care and efficiency. This Shipping & Delivery Policy explains how we process and deliver your orders.
1. Delivery Areas
- We currently deliver within [mention your service area — e.g., Chennai and nearby locations].
- Please ensure your delivery address falls within our serviceable area before placing an order.
- For bulk or special orders outside our regular delivery zones, please contact us at dgapod2025@gmail.com.
2. Delivery Timelines
- Orders are typically processed within 1–2 hours of confirmation.
- Standard delivery time is same-day delivery or as scheduled during checkout.
- For pre-orders or bulk orders, delivery times will be coordinated in advance.
- Delays may occur during peak hours, festivals, or extreme weather conditions. We will inform you in case of any unexpected delays.
3. Delivery Charges
- Delivery charges (if applicable) will be clearly displayed during checkout.
- Free delivery may be offered for select locations, special promotions, or minimum order amounts.
4. Order Tracking
- Once your order is confirmed, you will receive updates via SMS / WhatsApp / Email on your registered contact number.
- Our delivery executive may call you if required for address confirmation.
5. Delivery Guidelines
- Please ensure that someone is available at the delivery location to receive the order.
- If the customer is unavailable at the time of delivery, our team will try to contact you. If the delivery fails due to unavailability or incorrect address, no refunds will be provided.
- For pickup orders, please collect the items at the selected time to ensure product freshness.
6. Damaged or Incorrect Orders
- If you receive a damaged or incorrect order, please contact us within 2 hours of delivery with clear photographs.
- We will verify and arrange a replacement or refund as per our Cancellation & Refund Policy.
7. Shipping for Online Orders (If Applicable)
If you offer shipping outside your local area:
- All shipping is done through trusted third-party courier services.
- Delivery timelines depend on the courier’s network and location.
- Tracking details will be shared once the order is shipped.
8. Contact Us
For questions about your order delivery, please contact:
📍 DGAP Brownie Delight
📞 +91 9629402466
✉️ dgapod2025@gmail.com
🌐 www.dgapbrownie.in